Exchanges and returns

Return Policy

At Ida Barefoot, we want you to be completely satisfied with your purchase. That's why we offer various options to return products that don't meet your expectations.

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Incorrect, defective, or shipping-damaged product

If you receive an incorrect, defective, or shipping-damaged item, please contact us as soon as possible. Make sure to verify that the packaging and product match your order (color, size, finish, etc.) before opening it. We will act in accordance with the guarantees detailed below.

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Right of withdrawal

If you are not satisfied with the product, you can return it within 14 calendar days of receipt, provided it meets these conditions:

• The item must be in perfect condition, with no signs of use or washing.

• It must retain all original tags and accessories.

• Original packaging must be kept (where applicable).

• The product must be properly protected for transport (in a box or external bag).

Returns will not be accepted in the following cases:

• Used products or those with obvious signs of use.

• Damaged packaging or packaging with shipping labels directly attached.

• Personalized, clearance, special order, pack, or birthday crown products.

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Return request

Before making any shipment, it is essential that you write to us at info@idabarefoot.com, indicating your order number. We will provide you with the steps to manage the return.

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Return options

1. Shipping by customer's own means

You can send the product to our store by your own means. In this case, shipping costs are at your expense (we recommend using Correos or a service with a tracking number to ensure package traceability).

If you choose this option, contact us by email at: info@idabarefoot.com to receive the shipping address.

• We will refund the amount of the shoes once we receive and inspect them at our warehouse.

• The process can take up to 14 calendar days from receipt.

• The cost of return shipping will be deducted from the total amount.

2. Return managed by Ida Barefoot

We will send you a return label by email (you can print it or show it at Correos).

• You only need to drop off the properly packed parcel.

• This service has a cost of:

  • €6.50 (Peninsula)

  • €10 (Balearic Islands)

  • If you return more than one pair of shoes, €2 will be added for each additional pair.

The cost of the service will be deducted from the total amount to be refunded.

Free return + Immediate refund (only in Peninsula, Balearic Islands and Portugal!)

• Select the Gift Card option in the returns portal.

• You will receive a label by email to take the package to Correos.

• Upon shipping it, we will send you a Gift Card for the total value of your purchase, ready to use whenever you want!

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In-store return

You can return the product free of charge to our warehouse at:

Ida Barefoot
Calle Princesa, 8, 29740, Torre del Mar
Email: info@idabarefoot.com - Tel: 0034 685280268

(Remember to include your order number, full name, and phone number inside the package)

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Packaging conditions for returns

The product must not be shipped in its original packaging without external protection (such as an additional box or bag). If a package is received with the shipping label directly attached to the original packaging, or with seals that damage it, the return will not be accepted.

In such a case, the customer must cover the re-shipping costs if they wish to recover the product.

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Late returns

Returns will not be accepted beyond 14 calendar days from the receipt of the order.

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Time limit for shipping after requesting a return

Once the return is requested, you have an additional 14 calendar days to make the shipment. If it is not shipped within this period, the label will be cancelled, and a penalty of €1 will be applied if the package arrives late.

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Order cancellation

Orders cannot be cancelled once placed. If you request a cancellation, a management fee of €3 (Shopify commission) will be applied and deducted from the refund.

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Guarantees

All our products come with a two-year legal guarantee from the delivery date (excluding products excluded by their nature). This warranty covers manufacturing defects but does not include wear and tear from use, misuse, or lack of maintenance.

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Notes on footwear

Natural wear, friction, or misuse are not considered defects in manufacturing. Small imperfections in footwear are normal and do not affect its functionality, thus they do not constitute a reason for a claim.

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Size or product exchanges

We accept size exchanges within 15 days of receiving the order.
The product must be unused and in its original packaging.
We can send the new size once the original item is received.
The cost of exchange shipping (round trip) is borne by the customer.
You can also manage the return and make a new purchase directly.